Waterside Metal Art Studio
26 Perry St,
Seddon, VIC 3011
0434 332 541
We respect your right to privacy and aim to ensure you have a trustworthy experience with us, including when using our website to purchase goods and or make a course booking. We understand that you care about how your personal data is used and we want to share with you the approaches we use. This way you can feel confident about how we handle your personal data.
We will only collect personal information that is necessary to deliver the best possible service to you. The types of personal information we collect will vary depending on your dealings with Waterside and the service or products we (or our contractors and third parties) provide to you. This information may include any, or all of the following:
• name, address, telephone number and other contact details;
• electronic address(es);
• medical conditions or allergies;
• emergency contact information;
• gender and preferred pronouns;
• how your found out about us; and
• any preferences you tell us about.
Generally, we collect and use personal information about you to enhance your experience and ensure your wellbeing whilst you attend the studio, but also to effectively deliver goods or services to you. We also collect personal information to assist in identifying ways in which we can serve you better and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training. Some of the information we collect (such as feedback forms) is for the purpose of improving our interaction with customers and improving their experience.
More details on the reasons we collect information are provide below:
Primarily we use your personal information to complete and administer your course or experience booking.
We may use your contact information to send you a short questionnaire about your experience. This helps us understand and improve our service.
We also use your personal information for marketing activities, as permitted by law. For example: We may use it to contact you by telephone, email or SMS with information on our latest news, offers and updates, including details of our services, special offers, discounts or promotions, new products or services, and forthcoming events or competitions. You consent to this if you click the checkbox during the booking process. You can also opt out at any time by clicking “unsubscribe” in the email.
There may be other times when we contact you by email, phone or SMS, depending on the contact information you share with us. There could be a number of reasons for this:
• We may need to respond to and handle your requests.
• When you use our services, we may send you a questionnaire or ask you to review your experience with us.
We may use personal information to detect and prevent fraud and other illegal or unwanted activities.
We may collect certain other information that you give us, for example, when you contact us for a particular reason other than those set out above such as to report problems with our website. It is in our legitimate interests to ensure that our website works properly and in ensuring that we operate our business efficiently.
If you do not wish to receive information from Waterside, please use the contact details above to let us know. Please note that if you make such a request:
• We may still need to use your personal information to provide you with the services and products you have requested as a customer; and
• It may not be possible for us to immediately action a request to cease receiving any or all marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly activate a change in preference to opt out of receiving future marketing material.
We may also collect and use certain especially sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, access requirements and special dietary requirements that you may have. We collect this information directly from you to try to ensure that any experience/course and the associated supervision is appropriate for your needs and to benefit your safety.
By law it is required that we obtain your consent to the collection of ‘sensitive information’ and unless you tell us otherwise, we accept that you have agreed to the collection of all information that is provided to us for use in agreement with this policy.
In certain situations, we may share your personal information with third parties including our staff and contractors who are directly or indirectly involved in the delivery of services to you at the studio.
We may supply personal data to a government authority or regulator where required to:
• for the administration of justice,
• where reasonably required to protect your vital interests or
• enforce any booking or other contract.
We may use third-party service suppliers to process your personal information on our behalf for the purposes described above. When a booking requires it, we may also work with third-party payment service suppliers to facilitate payment. We also work with third-party advertisement networks to market services on other platforms and involve third-party suppliers for analytical purposes. All these third parties will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those described above.
We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
As with all information, Waterside will never rent or sell your personal information.
Personally identifiable material is stored on servers or databases, which may involve storing data on storage or computer systems provided by third party suppliers. None of this is publicly accessible and protected by industry standard firewalls and have password protection systems.
We restrict access to personal information to our employees and contracted third party providers who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. We extend these privacy policies to our business relationships.
We use industry standard Secure Socket Layer (SSL) technology which encrypts the payment information you enter via our website. This prevents other computers impersonating your computer and prevents third parties reading or changing your information as it travels over the internet. Credit Card details are NOT stored on our database when you book via our website. If you are unhappy about entering your payment information online, then you are more than welcome to contact us directly.
We may collect and update that information over the phone, by letter, email, over the internet, on our website, in person or if you participate in our marketing campaigns.
When you visit our website, we may collect certain information, even if you don’t book an experience with us. We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website. None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information.
We use this information for site management and security purposes (such as troubleshooting and testing) as well as to help us improve our website. We do not try to identify individual users or their usage habits from this data. Raw data logs are retained temporarily as required for security and site management purposes only.
We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
We may collect and use information from various sources in connection with the marketing and advertising of our services. We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what interests you and what doesn’t.
Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly. A cookie does not identify you personally but it does identify your computer.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
All direct marketing efforts we conduct are done to solely provide the best service and product to you. We may at times send you information, offers, notify you about changes in our service or which we feel may be of interest to you, where you’ve consented for such purposes. Joining our mailing list is optional. If you have signed up to our mailing list and would like to unsubscribe, simply email us at firstname.lastname@example.org with “Unsubscribe” in the subject area, and you will be removed immediately.
By joining our newsletter mailing list you acknowledge that the information you provide will be transferred to a third party software for the purpose of processing.
Feedback supplied to Waterside may also be used in print and online for marketing and advertising purposes. This includes but not limited to, third party review sites and questionnaires supplied to us after visiting the studio.
Any images or video taken by Waterside during a customer visit may be later utilised for marketing purposes. Additionally, any photographs, video and text sent to Waterside must be the customers own.
If you make use of Watersides social media features, either on our website, an app or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.
Our site may, from time to time, contain links to and from other websites. Please note that when you click on one of these links, you are entering another site and we are not responsible for the content or information collection policies of other sites. Please make sure you view their privacy and other policies before you submit any of your personal information.
You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold.
The law does allow us, in certain cases to refuse your request, and we will advise you at the time if this is the case. We will need to verify your identity before disclosing personal information.
When gathering, using and disclosing personal information we will take all measures to ensure the information is correct, complete and current. However, if at any time the information is incorrect, Waterside will endeavour to ensure the information is accurate as soon as possible.
You have the right to object to the use of your personal information for direct marketing or where we use it on the basis that we say we have a legitimate interest in using it.
You have the right to have your personal information deleted or removed in certain circumstances and we may have the right in some cases to refuse to do so. We will need to verify your identity before disclosing personal information.
You have the right to obtain and re-use your personal information for your own use in certain circumstances.
You may prevent or suppress the processing of your personal information in certain circumstances.